Digital case management tools for social workers : friend or foe?

Chair: Maeve de France -  Project Manager (CartONG)

Social workers were long considered a type of actor in the humanitarian scene with which technology did not have its place, personal interaction being at the center of their work - the paradigm is however slowly shifting as different humanitarian actors search for ways to be more efficient, transparent and accountable.
Can we however still say that social work is a field where the associated processes are non-standardisable and that is therefore incompatible with technology? Can mobile tools be anything else than an extra barrier for social workers in their interaction with their beneficiaries? Are they then just useful for managers to monitor and do their reporting? This thematic roundtable will explore this new, advanced and complicated branch of mobile technologies that NGOs have only recently started exploring.

TdH and Digital Case Management Tools - Edmond Wach - Information Management Advisor (Terre des Hommes)

Progress and Partnership: Lessons learnt in Digital Case management for Protection - Janis Ridsdel - Protection Officer (SGBV/Child) (UNHCR)

Using ICT to improve case management for child protection in emergencies - Tessa Marks - Inter-agency CPIMS Coordinator (UNICEF)